General Position Summary:
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To serve guests with a friendly, positive attitude, creating an enjoyable atmosphere with courteous and efficient service. Ensure the guest enjoyment by being attentive to their needs. To furnish the best possible guest service while working as the PBX operator, the reservationist, and the desk clerk during the night audit hours. To furnish the proper accounting and daily closing reports in a clear and accurate manner. The Night Auditor takes the position and responsibility of the MOD during his or her shift.
Essential Functions/Major Responsibilities:
Use good judgement in handling difficult situations or request assistance from your supervisor, Hotel General Manager or Manager on Duty.
Maintain a high standard of appearance and adhere to company dress policy.
Be prompt and show up for your scheduled shift on time, with proper uniform/dress and nametag.
Acts as the Manager on Duty (MOD) when all other management staff has departed for the evening and supervises any remaining staff. Works with remaining staff to complete tasks in an effective and efficient manner.
Resolve all guest service and security cases in a manner most beneficial to the guest and the hotel.
Handle all functions of the Front Office relating to switchboard, reservations and front desk.
Answer incoming calls prompt and in a courteous manner.
Observe proper procedures in the checkout and check-in process.
Enter all wake-up calls in the system and log on call sheet, including verifying wake-up call sheet and phone system.
Perform manual wake-up calls as needed.
Follow all hotel security procedures concerning credit cards and guest room information.
Balance all front office postings on a nightly basis.
Balance food and beverage outlets to ensure proper revenue accounting.
Investigate and correct any posting errors.
Transfer credit card settlements and perform nightly deposit.
Run room and tax posting.
Use a counterfeit pen to test all 20's, 50's and 100 bills.
Run nightly file maintenance and ensure the proper back-up takes are in place.
Prepare revenue reports for the Front Office Manager and Sales Department.
Prepare Daily Report for Executive Office and Accounting to include accurate revenue and occupancy figures.
Coordinate via radio to housekeeping and maintenance any guest request.
Be familiar with the American Disable Policy, location of the handicapped parking, handicapped rooms, etc.
Any duties assigned.
Always remember that the guests are your first priority and you should do your personal best to ensure their comfort and safety. Report anything suspicious to Front Office Manager or General Manager. Safety is one of the most important factors to consider daily while performing any work operation. Lifting requires the use of a safety belt. When using chemicals read the label for proper use, precautions, antidotes and disposal methods and always use rubber gloves. Ask your supervisor if in doubt of any safety item, remember the only dumb question is the one that goes unasked.
Always talk positive about the Ramada, the staff, the policies and management. When a guest ask you a question about the Ramada, don't say you don't know; rather tell them you will find out the answer for them. Return with the answer promptly.
Manager on Duty during shift
Front Office Manager or Assistant
Outlet Bartenders & Waitress staff
Specific Job Skills:
Independent judgment in accomplishing duties assigned
Excellent Communication Skills
Must have basic accounting knowledge
Must be able to work weekends, holidays, overtime and on short notice when needed
Ability to make decision with little or no supervision
Ability to work independently and proactively in a fast-paced environment
Demonstrate commitment to customer service
Education and/or Experience:
Two-year college degree or One year front office experience and one year hotel front desk supervisory experience, or experience in a related field.
Experience handling cash, accounting procedures and general administrative tasks.
Climate Controlled Office Environment
Carry or lift up to 15 pounds
Some OT may be required
Must be able to bend, balance, reach, stoop, kneel, or crouch without hindrance
Maintain a professional appearance to position and as per Hotel policy
Wear clean neat uniform and name time at all times
While performing the duties of this job, the employee may be required to walk, and required to stand for extended length of times.
Job Type: Full-time